Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

Congratulations for the amazing services! The beauty and the quality of the flowers, you gentleness and promptness guarantee a pleasant experience for us and for those who receive and enjoy the flowers from the “ Magazinul de Flori”! Thank you
Miriam Onaca, Feb 7th 2023
When you think that in Romania there’s no one who can deliver services with professionalism and determination, I have to admit that your company satisfies its clients. Even though I proceeded shyly and with some mistrust, I now can say to all wanting to contact this company that you should do it with all the confidence because here you can find pros. Only after you make such a gift to a loved one, you can understand how much your gesture can mean. Thank you to the ones who delivered to my mother (in Sinaia) the gorgeous 57 roses. I say thank you to the manager with who I corresponded, from who I almost instantly received answers to my requests and misunderstandings. Trust them, they are good
Simona Manta, Feb 20th 2023
Thank you so much for extraordinary service. My mother who had the 80 years birthday was super impressed for everything: flowers, cake and champagne. I will remain a loyal customer and will recommend you to all my friends. Thank you again. All the best!
Dan, Feb 18th 2023

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