Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

Hi, thank you for the care you have achieved to make the surprise. Delivered as required. My first collaboration with you and certainly not the last. You demonstrated professionalism and dedication in your work for clients. magazinuldeflori.ro Congratulations !
D. T, Apr 7th 2025
Good Afternoon, Thank you for the kindness and for the professionalism with which you delivered the order. To be honest with you I had some fears regarding the delivery. The quality of your service is very high. The surprise was perfect. My mother was so impress that she couldn’t refrain her tears. Because of the distance, I was not able to see the flowers or to taste the birthday cake and Champaign, but my mother’s comments and her reaction, said all the necessary words. Thank you for contributing to such a lovely surprise and because you put a smile on her face. I hope the next order will be just as successful! good luck
Elis, Feb 6th 2025
The service was, as always, impeccable. Thank you. Until next time.
Corina R, Apr 18th 2025

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