Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

Good morning, I must admit that the bouquet was indeed above my expectations as the quality of your services !!! J Thank you; I will highly recommend you to others and certainly use your services again on other occasions. I wish you a pleasant day and weekend.
Oana B, Sep 25th 2022
Good afternoon, I would like to thank you for the flowers which my mom loved so much. Thank you for all your effort to accommodate all my indications. I will come back to you every time I need some wonderful flowers to send home Thank you again
Veronica Cucuiat, Jul 14th 2022
Thank you for the professionalism with which you handled the order. This will determine us to trustily work with you again in the near future. Thank you
Ionut M, Jan 19th 2022

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