Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

To be honest, at first I was skeptical about online services, especially with flowers, but you were wonderful and my daughter was very happy with the fresh and beautiful roses! Thank you from the bottom of my heart especially to Mr. Stefan who was very kind! Next time!!!!
Lidia - Roma, Mar 22nd 2021
Hello, I take this chance to thank you for the quality of the service and for the quality of the products, I got a picture of the flowers you delivered and think it’s absolutely gorgeous! Good luck with what you are doing
Lucian Avramescu, May 8th 2021
Thanks for the service. Certainly we will use your services in the near future. Have a good day!
Ryana P, Apr 28th 2021

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