Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

The flowers were delivered and my antwas verry impressed. Thank you, we wish you a Happy New Year! Now you are on my Favorites folder :)
Ana, Feb 21st 2025
Hello, I would like to thank you for your services. The birthday cake was super! Delicious! And the picture was perfect! I didn’t expect the copy to be so good! Everybody admired the birthday cake and the birthday boy was the most surprised! I will contact your team in the future and will recommend you to all my friends. Have a nice day
Iulia Prioteasa, Jan 1st 2025
Thank you for being so understanding. I never have worked with a company who takes so much care into making sure their customers are satisfied. I do understand about the weather and know that this time period is very hectic. Thank you for the excellent customer service. I will be sure to come back to use your service. Again, thank you for your excellent customer service!
Erin, Apr 12th 2025

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