Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

love ordering flowers from your company. The customer service and quality of flowers is outstanding. Look forward to ordering from you again. Thanks.
Karina, Oct 4th 2025
Mr. Safciu, I will recommend your website to all my friends in Michigan (an there are many). I appreciate not only the quality of your “products” but also the certainty of delivery. Congratulations for a high quality service!!! Once again, all the best
ILEANA V, Sep 28th 2025
Good afternoon, I will leave the thank you note for the end because I feel the need to explain myself for the reasons that drive me to congratulate you and in the same time thank you for everything. First time I only dared to believe that it’s a random thing that you actively participated in a “complicated” surprise giving the kilometers you had to pass to reach the receiver. But I was happy to learn than my mum’s smile was caused by you too. Now, my expectations and the thrills as well, were even higher….it was suppose to be a special surprise, the kind of surprise that leaves you breathless and it was “vital” for you to help me put it scene exactly as I imagined it long time ago. On Saturday, I don’t know who was more nervous, me or the “surprised person”. All I know is that I was ok after you called saying: “ the delivery was successfully made and the secret kept :)))”. For being a party, for understanding and most of all for the help you gave me in delivering a smile, THANK YOU! Have a wonderful day
Corina Murariu, May 18th 2025

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