Delivery, Return and Warranty Policy

Delivery Policy

Shipping is free for deliveries within specific cities or localities.
The delivery of orders is made by own partners or fast courier.

You can track the delivery status by following the order link received via email.

In case you have not received the order confirmation email, please contact us at comenzi@magazinuldeflori.ro or through the Contact form.

Return Policy

According to OUG 34/2014, flowers are products that are likely to deteriorate or expire quickly and are exempt from the right of withdrawal.

Return procedure:

1. You can only return products that are not perishable and / or food. Consequently, flowers and sweets cannot be returned, toys, vases and baskets, can.

2. The return is made by sending the products to the address: Aerogarii 18, sector 1, Bucharest, by any courier you want.

3. The return package will be paid by you.

4. The package will contain all the documents initially received, as well as a written address, signed by the person who initiated and paid the order, notifying the termination of the contract and requesting the return of the amount paid, indicating the account and bank where the money will be returned.

5. The package must be sent to the Magazinul de Flori within 14 calendar days from the receipt of the order.

6. The amount paid will be refunded in full within 14 calendar days of receiving the withdrawal notification.

Product warranty

The guarantee conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.
The term of commercial guarantee of the products starts on the date mentioned in the tax invoice that certifies the sale.

Thanks for the exceptional services. My mother was very happy with the floral arrangement she received for her birthday.
Dana P, May 14th 2025
Good evening, Thank you very much to you and your partners in Brasov. I received the pictures of the flowers and the gifts which I ordered and they are very beautiful. Also the people receiving the gifts were also very impressed. As I was told, the flowers are really beautiful and fresh, they also look so in the pictures. Congratulations on your professionalism and precision, especially because I ordered this gift from abroad and it arrived at the exact hour in Brasov, even a bit earlier. I am glad there is a company I can count on for such services when I need them and I am not sorry for contacting you. Have a nice evening
Anonim, Aug 13th 2025
I was told that the flowers that were delievered were beautiful. Thank you once again for your assistance.
Sandy, Apr 12th 2025

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